How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How Flux Works
Free First Month Promo
Terms & Conditions for Free First Month Promo: 100% Off First Month's Subscription Fee
How does Flux work?
What is the concierge service?
What’s included in the monthly price?
Who owns the car?
Subscribe To Own
What is Subscribe to Own?
How does Subscribe to Own work?
What is Guaranteed Future Value?
How do I exercise my option to buy my car at the Guaranteed Future Value?
Who is eligible for Subscribe to Own?
See all 6 articles
Flux Business Class
What is Flux Business Class?
Who can subscribe to Flux Business Class?
How is Flux Business Class different from Subscribe to Own?
What cars do you have available on Flux Business Class?
How do I subscribe to Flux Business Class?
Subscribing To Flux
Can I test drive the car?
What if I do not like the car after I get it?
How does the 3-day Risk-free Return policy work?
Can I buy my Flux car?
Deliveries & Returns
Where can I have the car delivered / picked up?
What can I expect when having my new car delivered to me?
I’m returning my car, is there anything I need to do?
Does my car come with Flux decals?
What condition can I expect my car to be in?
Has my car been fully inspected before it is delivered?
Managing Your Subscription
Can I swap my car?
Can I extend my subscription?
Can I pause my subscription?
What if I want to cancel my subscription early?
Can I change my mileage package?
See all 10 articles
What happens if the car breaks down?
What happens if I get into an accident?
Becoming A Member
How can I become a Flux member?
How do I qualify?
Can I join if my driver’s licence is from outside of Malaysia?
Where is the Flux service currently available?
Maintenance & Insurance
What is covered by Flux’s insurance?
What am I responsible for fixing when it comes to car maintenance?
Billing & Payments
Where do I find my monthly bill?
What can I expect to see on my monthly bill?
What happens if I go over my monthly mileage cap?
What happens if I don’t fully use my mileage cap?
How can I pay for Flux?
How does Flux charge my account?
When is my Flux subscription charged?
How can I update my payment information?
What happens if my payment method fails?
Visit Our Office
Make an In-Person Appointment
Help Desk Software