If you are applying for a new membership and are unable to complete the checkout process for any reason, please contact our Customer Service team via call (03-6411 5611) or email (support@driveflux.com) and we’ll help you process the transaction.
If you are an existing member and we are unable to process your payment method, you will receive an email informing you on the payment method failure. From that point, you will have 7 days to resolve the issue and update your payment method. A final notice will be sent on the 7th day. Should Flux not receive updates by this deadline, we will begin the car repossession process and your membership will be terminated.