Our 3-day Risk-free Return policy wants to ensure you drive off happy in one of our Flux cars. Should you be not satisfied with the car you have subscribed to within the first 3 days (or 150 km) of your subscription you can swap it out for one that you are happy with. Please inform our team you are returning the car within the first 3 days (this can only be done twice every 12 month period). When returning the car, ensure it has been refuelled to a full tank and there is no damage to the vehicle.
Upon the car's return we will offer you similar options within the same price range from our collection of available cars to choose from. Once you have selected your vehicle we will deliver your new set of wheels and adjust your subscription accordingly. You will be charged the pro-rated amount of the Subscription Fee for both cars in your first month.
Depending on the reason for the return, we will refund a portion of your Start Fee for the returned car. Should the car be unsatisfactory due to a manufacturing or condition deficiency, we will refund your Start Fee for the car. Should the return be due to a personal preference issue, then we will refund your Start Fee, less an Exchange Fee, which will be used to cover the costs the Inventory Provider would have incurred.
Should you not find a suitable car and want a refund, we will then reimburse the Security Deposit and first month's Subscription Fee less the processing fees and prorated amount used based upon the short-term rate. Please note, the short-term rate is equivalent to market averages for a car rental. Reservation Fees and Start Fees are non-refundable.